Striving for Excellence
Our process leads to a satisfied customer. We make it easy for you to obtain your catheter supplies in a timely manner. From the moment we receive the Rx from your physician, we will contact you within hours. Then we will verify your insurance benefits and present you with options based on your benefits.
We will ship your supplies directly to your doorstep for free and take care of the insurance claim. Our Customer Care Specialists will contact you weeks before you need a reorder automatically.
Exceeding Satisfaction
“YOUR SATISFACTION IS OUR SATISFACTION”, is the motto we live by at INSTACARE. We are passionate at INSTACARE and are committed to providing the best intermittent catheters with seamless service. The essence of a family owned business is long term beneficial relationships with our customers. As a customer, you become family and will be treated with the utmost respect and dignity. If ever you are unhappy with the brand of catheter you are using, we will send samples to find a more comfortable fit. We will take back the improper catheters and send the correct catheters with no additional charge. Thank you for choosing INSTACARE and we look for to servicing you.
Instacare has had tremendous feedback from customers and below are just a handful of our customer reviews. We send a survey to every new patient to monitor our patient satisfaction
I have medical issues that warrant medical supplies to be used on a daily basis. I have, in the past, used companies that were overpriced and unreliable. Finding Instacare was a Godsend. My products are delivered monthly like clockwork, giving me peace-of-mind knowing the supplies I critically need will always be there when I need them. In a show what it means to go above and beyond for their clients, I once was away and found myself in short supply of equipment, all it took was one call to Instacare and the products were mailed to me across the country overnight. All billing is done by them and I never had a problem with the Insurance Company. I certainly would give Instacare a 5 star rating and my highest recommendation.
I’ve been a client of Instacare for 5 years and have nothing but the highest praise for Tim and his staff. My supplies have always been shipped to me on time without me ever calling them. What really sets them apart is their personal serviced genuine concern for my well being. When I had issues, Tim was always available to answer any of my questions.
A couple of years ago I was out of the country and ran into a problem with my supplies. I placed a call to Instacare and Tim stepped up with an offer to ship me whatever i needed overnight. This is true an example of going above and beyond. My thanks to Instacare for their dedication
and help over the years. I am a client for life.
This letter is written to echo the services and compassion that Instacare Medical Supplies provides me, now, and for almost a decade supplying my medical supplies. No matter where I am, vacationing in Italy, playing golf in Myrtle Beach or just hanging out vacationing, traveling or hunting, Instacare Medical Supplies is there to assist me with a product connection or source. The service received from Instacare with their follow-up
telephone or E-mail inquiries on the status of my medical supply inventory is a refreshing assurance that someone at Instacare is there concerned about my well being. There are no words of appreciation that can express mine and my families total appreciation and satisfaction having Instacare Medical Supplies as our medical supply provider.
I have been using Instacare Medical Supplies for over five years for all my catheter needs. Whether I speak to Tim, Heather or Maura I always get prompt service and all my products are delivered correctly. This was essential during the Covid 19 pandemic when I thought there might be delivery interuptions. I am very pleased with the company and all who take care of my needs.
